Terms of Use | Your Builder Co-Pilot

Your Builder Co-Pilot is an independent building advisory service for Australian homeowners. We operate this website and provide expert builder quote reviews, pre-contract reviews, indicative cost estimates, building adviser consultations and digital products. References to 'we', 'us' or 'our' in these terms mean Your Builder Co-Pilot.

Our services are provided from New South Wales, Australia. These terms are governed by the laws of New South Wales and the Commonwealth of Australia.

Your Builder Co-Pilot provides practical building knowledge, independent advisory services and educational resources for Australian homeowners. Our services include expert builder quote reviews, pre-contract scope and risk reviews, indicative cost estimates, building adviser consultations and digital products including the Pre-Build Essential Toolkit.

All information, content, reports and advice provided through this website or any service is general in nature and is intended for educational and informational purposes. It does not constitute legal, financial, engineering, architectural, structural or other licensed professional advice.

Your Builder Co-Pilot is not a licensed builder under any state or territory building legislation, a legal practitioner, a financial adviser, a structural or civil engineer, or an architect. Our services reflect the practical experience and knowledge of a building professional and are intended to help you ask better questions and make more informed decisions, not to replace professional advice specific to your project.

You should always obtain independent professional advice appropriate to your circumstances, project and jurisdiction before making any decisions about your building project, signing any contract or committing to any expenditure.

Our expert builder review, pre-contract review and cost estimate services are provided on the basis of the documents and information you supply to us. The quality and completeness of our output depends on the quality and completeness of the information you provide.

Our reviews and reports represent our honest assessment based on practical building experience. They are not a guarantee of any particular outcome, saving, cost or result. Building costs, site conditions, builder practices and regulatory requirements vary significantly and may not be fully captured in the documents you provide.

We will use reasonable skill and care in providing our services. However, we do not warrant that our services will be error-free or that they will identify every risk, cost or issue in your building project or documents.

Turnaround times stated on our website are estimates only and are not guaranteed. We will notify you if we anticipate a material delay.

Building adviser consultations are provided by video call or phone at the time you select during the booking process. Consultations are 60 minutes in duration unless otherwise stated.

You must complete payment through our payment processor before your booking is confirmed. A booking confirmation will be sent to the email address you provide.

If you need to reschedule, please contact us at least 24 hours before your scheduled appointment. We will make reasonable efforts to accommodate rescheduling requests. Cancellations made less than 24 hours before the appointment may not be eligible for a refund.

We reserve the right to reschedule a consultation if we are unable to attend due to circumstances beyond our reasonable control. In such cases, we will notify you as soon as practicable and offer an alternative time.

Digital products, including the Pre-Build Essential Toolkit, are delivered by download through Payhip following successful payment. Upon completing payment, you will receive access to download the product.

Digital products are licensed to you for personal, non-commercial use only. You may not reproduce, distribute, resell, sublicense, share or otherwise make the product available to any third party without our prior written consent.

Download access for each digital product is limited to two download attempts per purchase. Customers are responsible for saving downloaded files securely. If a genuine technical problem prevents access, the purchaser may contact Your Builder Co-Pilot for assistance. Any additional access will be provided at our discretion, subject to rights available under the Australian Consumer Law.

Due to the digital nature of these products, we do not offer refunds once the download link has been accessed, except where required by the Australian Consumer Law. Please review the product description carefully before purchasing.

All prices displayed on this website are in Australian dollars (AUD) and include GST where applicable, unless otherwise stated.

Payments for services and digital products are processed by Stripe or Payhip. We do not store your payment card details. By completing a purchase, you agree to the terms and conditions of the relevant payment processor.

We reserve the right to change our prices at any time. Price changes will not affect orders already confirmed and paid.

Our services and products come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms of Use is intended to exclude, restrict or modify any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law (and subject to your rights under the Australian Consumer Law), Your Builder Co-Pilot's total liability to you for any loss or damage arising from your use of this website, our services or our products is limited to the amount you paid for the relevant service or product.

To the maximum extent permitted by law, we exclude all liability for indirect, incidental, special or consequential loss or damage, including loss of profits, loss of savings, loss of data or loss of opportunity, arising from your use of this website or any service or product, even if we have been advised of the possibility of such loss.

We do not guarantee any particular outcome, saving, cost reduction or result from using our services or products. Building projects involve many variables outside our knowledge and control.

All content on this website and in our digital products, including text, graphics, design, reports, checklists and other materials, is the intellectual property of Your Builder Co-Pilot and is protected by Australian copyright law and applicable international conventions.

You may not reproduce, copy, distribute, publish, adapt, communicate or otherwise use any content from this website or our products without our prior written permission, except as permitted by law or as expressly authorised by your product licence.

You retain ownership of any documents, files or information you upload to us as part of a service engagement. By uploading documents, you grant us a limited licence to use those documents solely for the purpose of providing the service you have requested.

You agree to use this website and our services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website.

You must not upload or submit any content that is unlawful, defamatory, fraudulent, misleading or that infringes the intellectual property rights of any person. You must not attempt to gain unauthorised access to any part of our website or systems.

This website may contain links to third-party websites, including Payhip and Stripe. These links are provided for your convenience only. We do not endorse, control or take responsibility for the content, accuracy, privacy practices or availability of any third-party website. Your use of any linked website is at your own risk and subject to that website's own terms and conditions.

To the maximum extent permitted by law, this website and its content are provided on an 'as is' and 'as available' basis without any warranty of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free or free of viruses or other harmful components.

Your Builder Co-Pilot is a product of Elliott Bros Holdings Pty Ltd (ABN 90 673 361 718), a company registered in New South Wales, Australia.

These Terms of Use are governed by the laws of New South Wales and the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for the resolution of any dispute arising out of or in connection with these terms or your use of this website.

Before commencing any legal proceedings, we encourage you to contact us to attempt to resolve any dispute informally. We are committed to resolving complaints fairly and promptly.

We may update these Terms of Use from time to time to reflect changes in our services, legal obligations or business practices. The date at the top of this page reflects when the terms were last updated. Your continued use of this website after any changes constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

If you have any questions about these Terms of Use or wish to make a complaint, please contact us through the Contact page on this website. We aim to respond to all enquiries within two business days.